Privacy Policy

Thank you for visiting our website. At Smartekz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. Information We Collect

We may collect personal information when you:

• Fill out a contact or service request form
   
• Call, email, or message us
   
• Bring a device in for service
   

This may include:

• Name
   
• Email address
   
• Phone number
   
• Address (for on-site service)
   
• Device or system details
   
• Any information provided during diagnostics or service
   

We may also collect technical data such as IP address and browser type when you visit our website.

2. How We Use Your Information

We use the information you provide to:

• Schedule and provide repair or support services
   
• Contact you regarding your service request or repair status
   
• Send service-related updates or invoices
   
• Improve our website and customer service
   

We do not access personal files on your devices unless explicitly authorized by you and necessary for completing the service.

3. Data from Your Devices

If your device is submitted for repair, we take your privacy seriously. We will:

• Only access files or data necessary to diagnose or resolve the issue
   
• Never copy, share, or misuse your personal data
   
• Encourage customers to back up or remove sensitive information when possible before service
   

4. Sharing Your Information

We do not sell or trade your personal information. We may share it with trusted service partners or vendors only as needed to complete a requested service, and only under strict confidentiality.

5. Cookies and Website Tracking

We may use cookies to analyze site traffic and improve your browsing experience. You can choose to disable cookies in your browser settings.

6. Data Security

We implement industry-standard security measures to protect your information online and offline. However, no method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may contact us at any time to:

• View the personal information we have about you
   
• Correct or update your information
   
• Request deletion of your data (except where legally required to retain it)
   

8. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page with the effective date.